This website is operated by ALASH. Throughout the site, the terms “we”, “us” and “our” refer to ALASH. Please read these Terms and Conditions carefully before using our website and services. By accessing or using the services offered by ALASH, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

Service Offerings

We provide a range of eyelash products and services including, but not limited to, eyelash extensions, strip lashes, lash lifts, and related accessories. We reserve the right to modify or discontinue our offerings at any time without prior notice.

 

Pricing and Payment

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Returns and Refund Policy

Due to hygiene reasons, we do not accept returns or exchanges on opened, used products and change of mind. However, if you receive a defective product, please contact our support team at support@allash.au within 7 days of receipt. Please read our refund and return policy for details

 

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of ALASH or its licensors and is protected by copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of our website without written permission.

 

Third-Party Links

Our website may contain links to third-party websites that are not affiliated with us. We are not responsible for the content, privacy policies, or practices of these sites.

 

Delivery

Once dispatched all delivery services are a contract between delivery service and customer. Orders will be processed between 5-7 business days from the acceptance of your order.

Shipping times for both deliveries within Australia and to international countries will be calculated on the order page. The cost for postage will be added at the checkout of the order.

We will use their best endeavours to comply with your reasonable delivery instructions. However, we will not be liable whatsoever in the event that the delivery instructions were not complied with.

Delivery of the Goods will have deemed to have been completed upon the leaving of the Goods at the address shown on the confirmation email

The relevant postal service provider tracking provides the most accurate information on the estimated delivery dates and of any delays while the Goods are in transit. Please be aware that the date of delivery is an estimate only and we make no representations that the Goods will be delivered by the stated date. We will not be liable for any loss or claim whatsoever relating to any such delay.

Shipping within Australia. We do not deliver to PO Boxes, and only deliver to your residential or work address where you will be able to sign for the delivery (subject to any contrary instructions by you). Should postal worker be unable to delivery your package for any reason it will be returned to ALASH and re-delivery fees are the sole responsibility of the customer. Inability to deliver a package to address provided by customer is not grounds for refund and must be deliberated with the delivery provider.   

International Shipping. ALASH uses multiple preferred shipping partners for international orders. The confirmation email will advise of the exact preferred shipping partner to be used and provide you with a tracking number so that you may track your order on the website of the preferred shipping partner.

We are not responsible for any import taxes, customs duties, or any other additional fees levied by the destination international country. You are ultimately responsible for making payment of any import taxes, customs duties, or any other additional fees levied by the destination international country and payment of these fees is necessary so as to release the Goods from customs of the destination international country. Please check with your international country’s customs office for further information and procedure relating to these taxes and fees.

We are not responsible for any delay caused due to the customs procedures of the destination international country imposed on the Goods.

We sources the Goods, including for custom made Goods, through a Third Party Manufacturer. We will not be liable for any loss or claim whatsoever relating to any delay in production or delivery caused by the manufacturer.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all Goods and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

Use of Products

We required all of our customers perform a patch test before using any of our products. A patch test is a simple and effective way to determine if you may have an allergic reaction to our products. By applying a small amount of the adhesive or product to a small section of outer corner lashes and waiting for 24 hours, you can observe the area for any signs of irritation, redness, itching, or swelling. If you experience any sensitivity or reactions during the patch test, it is important to discontinue use immediately and seek medical advice if necessary.

We do not accept responsibility or any liability in any way for the ultimate results because of the use by you of the Goods purchased on this website. Responsibility for the use of the Goods rests solely with you.

You acknowledge that some products sold by us are sensitive to temperature changes which may result in the alteration of the consistency of the Goods and thereby compromise the quality and effectiveness of the Goods.

We endeavours to strictly provide Goods of the highest quality. However, due to sanitary, hygiene and health regulations. We are unable to accept returns on any opened packages from you.

For the sake of clarity, you agree that your use of the Goods will not violate any rights of any third party, including copy right, trademark, privacy, personality or personal or proprietary right. We take no responsibility and assumes no liability for any use by you in violation of any third rights and you agree to indemnify the Supplier for any loss or claims arising out of any such violations.

Product Images

We have used our best endeavours to accurately describe and depict the Goods available on this website, including (but not limited to) the colour, shape and size of the Goods (‘the Goods quality’). However, We cannot guarantee the accuracy of the Goods quality as every computer monitor/ mobile device is different and the appearance of the Goods quality may vary slightly depending on each individual computer monitor/ mobile device. The Supplier in some instances on this website may use larger images of the Goods for your ease of viewing, so the Goods may therefore appear larger or smaller than their actual size.

 

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. By continuing to use our services after any changes are made, you indicate your acceptance of the updated terms

 

Contact Information

If you have any inquiries or concerns about these terms and conditions, please feel free to contact us at support@allash.au